Reference

What You Agree to When You Use igopro99

These terms set out how your account works, what we expect from you, and how we handle your data and wallet transactions — including payments via DANA, OVO, and GoPay.

Account use termsDANA, OVO, GoPay wallet rulesData handling and retentionEligibility by local lawContact and dispute paths
igopro99 What You Agree to When You Use igopro99
LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

If you have a question about these terms, want to request a copy of your data, or need to dispute a wallet transaction linked to DANA, OVO, or GoPay, our support team handles legal and account queries directly. Use the channel that works fastest for you — we respond to policy questions through live chat and email.

Team online

Live Chat

Open the chat widget from any page in your account. For legal and policy queries, select the account support topic so the right team picks it up quickly.

Email Support

Send your legal query or data request to our support email. Include your registered account ID and the specific transaction or policy point you are asking about.

Account Help Centre

The help section inside your account covers wallet verification steps, account closure requests, and how to raise a formal dispute about a DANA, OVO, or GoPay transaction.

HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

We take your account data seriously. From the moment you register, your personal information and wallet transaction records are held under strict access controls. Only authorised systems interact with your DANA, OVO, or GoPay payment data during a transaction. Here is how we handle the key areas that matter to your account.

Data Retention We keep your account and transaction records for the period required by applicable law. You can request a summary of what we hold by contacting support with your account ID.
Cookie Use We use session cookies to keep your account logged in across mobile and browser. You can clear cookies at any time — though doing so will end your active session on that device.
Account Security Your login is protected by OTP verification sent to your registered mobile number. We recommend you never share your OTP or password, and that you log out after each session on a shared device.
Requesting Changes To update your registered details, correct data we hold, or request account closure, submit a request through live chat or email. We process verified account changes within the timeline stated in our policy.

Common Questions About igopro99 Legal Terms

These are the questions we hear most often about account terms, data rights, and wallet policy. If your question is not covered here, live chat or email support can help with specific account situations.

These terms apply to anyone who opens an account and uses the platform where local law in Indonesia permits. Eligibility depends on your region and applicable local regulations.

Yes. Contact support via live chat or email with your registered account ID and a data access request. We will confirm what information we hold and how it is stored.

Every wallet transaction via DANA, OVO, or GoPay is logged against your account. Records are retained for the period required by law and are accessible to you on request through support.

Raise a dispute within 30 days by contacting support with your account ID, the transaction date, and the amount. Our team reviews wallet records and responds through the channel you used to contact us.

Contact live chat immediately. We can temporarily lock your account while we investigate. Change your password and do not share your OTP with anyone, including people claiming to be support staff.

We notify you through the contact method registered to your account. Continuing to use the platform after a terms update means you accept the revised version as it applies to your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.